It was a night of excellence, dancing and celebration as the Business Centre Association held its annual awards ceremony in Mayfair, London on Friday (25 November).
Guests from around the UK and Ireland, as well as Belgium, Germany and Spain, filled the Park Lane Sheraton Ballroom. They were joined by special guest Eduardo Salsamendi, the President of the European Confederation of Business Centre Associations and Juanjo Martínez, First Vice President of ACN, the Spanish business centre association.
Once again the awards were hotly contested: there were record numbers of nominations from clients; nominees had demonstrated superlative levels of customer service. Centres across the UK were praised for their dedication, professionalism and flexibility in nurturing small businesses through tough economic times.
This year’s judges were immediate past BCA Chair Julie Grieve; Managing Director of Warwick Mill Business Centre, Carlisle, Simon Long; Tony Waldron, Managing Director of Executive Communication Centres and Dawn Grinham, Managing Director of Quadrant Business Centre, Coventry.
Judge Simon Long said:
“Standards were extremely high this year, but the winners of each category shone out with their commitment and passion for customer engagement and service. These organisations are being led from the top, and their drive for excellence is unparalleled.”
The night was sponsored by information, communications and technology service provider essensys. CEO Mark Furness said:
“Having worked with the BCA since 2006 we believe we share common values and ethics together with a commitment to excellent service and complete customer satisfaction.
“essensys are thrilled to participate and support the BCA, particularly with these awards which are a celebration of the best in the industry.”
BCA chairman and chief executive of Workspace Group Harry Platt said:
“Congratulations to all winners and shortlisted candidates. The BCA are at the cutting edge of innovation, and in our sector world leaders in customer service.
“This is well deserved recognition for a sector which champions enterprise and is well poised to lead the UK out of recession.”
At the start of the evening BCA Executive Director Jennifer Brooke updated members on the progress of the BCA’s Empty Property Rates (EPR) campaign. In recent months the BCA has written to every MP highlighting the hardship caused to BCA members by EPR