bca working with Internet Brokers to develop a ‘Consumer Charter’
Following recent meetings between the bca and the web brokers we are delighted to announce that together, we are working to develop a ‘Consumer Charter’ for the benefit of the Industry. We anticipate that the ‘Consumer Charter’ will be in operation Autumn 2009.
The bca takes this opportunity to inform the membership that web brokers have been responsive to the concerns raised by bca members and accordingly, to show their commitment to working together with the Association, have agreed with immediate effect, to implement this bca Broker Code of Conduct.
This is just the beginning of the development of the ‘Consumer Charter’ which will benefit the whole sector. We look forward to accelerating the process as we work alongside the brokers whose logo’s appear below and who are all to become bca members
bca Broker Code of Conduct
All brokers shall attach this code of conduct to ALL referrals to ensure that all operators are aware of the code and actively promote its usage.
Any breaches of the code should be reported to Jennifer Brooke at the bca on 020 8387 1444 or by email to Jennifer@bca.uk.com. If any broker persistently breaks the code the BCA together with the other brokers shall instruct bca members to stop using the services of the broker responsible for the breaches.