Basepoint Business Centres Ltd, which owns and operates 26 business centres throughout the South of England and West Midlands, is delighted to have been ‘highly commended’ in this years’ Real Business Customer Kings Awards, an honour presented to those companies who go the extra mile to create a truly memorable customer experience.
The Customer Kings judges were looking for innovation, ingenuity and imagination in the entries and, above all, wanted to see concrete proof that the techniques resulted in improved customer engagement. Of Basepoint’s entry, Real Business’ Charles Orton Jones, commented: “Basepoint really does go the extra mile. For a service which could easily have followed a similar business model to a number of its competitors, Basepoint has made a huge effort in placing its customers at the heart of the business and created a number of tailored services to try and meet the customers every need. Basepoint really does offer an attractive proposition to small businesses.”
Basepoint achieves its outstanding customer focus by offering its customers a range of added benefits. These include hosting local networking events, flexible terms based on customer feedback and a ‘business portal’ to give small businesses who occupy workspace in its centres the buying power of a major group, allowing them to achieve discounts usually reserved for large companies.
Brian Andrews, Basepoint’s executive director, commented: “Rather than simply housing businesses, we aim to add value by offering a range of services and extras, which our dedicated centre management teams take great pride in delivering. We listen to our licensees needs and have spent a lot of time developing our systems and processes so that we can deliver outstanding service to our clients. This enables their companies to grow and develop, something which is of benefit not only to them, but to the wider economy. We are delighted to be recognised for our customer service and will continuously strive to improve and build upon our success.”