Jobs

Customer Service Assistant (Southampton)

  • Customer Service Assistant (Southampton)

    • Company UBCUK
    • LocationSouthampton

Job Description

Customer Service Assistant (CSA)

Southampton UBCUK Ltd is one of the UK's leading services office space providers, UBCUK offers professional, friendly & flexible workspace for growing companies to build their own business success.  To provide front of house and reception services to the clients of the business centre. The CSA is responsible for supporting the BCM and ensuring customer service excellence is provided at all times to create a dynamic working environment that will attract new business and retain the existing clients. Taking pride in the appearance of the Business Centre and ensuring all areas of the Business Centre are presented within the company standards and represent a 5 – star business.  

Key Responsibilities:

  • Provide a professional reception service for UBCUK Ltd and all the clients
  • To provide a professional telephone answering service for UBCUK and all the clients
  • Deal with day to day enquires at reception from the clients, acting on those enquiries promptly and professionally
  • Forge strong and beneficial relationships with all clients in the business centre
  • To assist the CSM in increasing the revenue opportunities through the sale of business services available from reception and the local marketing of the meeting room facilities
  • Provide mailroom services to UBCUK and all the clients
  • To assist the BCM in management of debt and recovery of all outstanding monies from clients in timely manner
  • To assist the BCM to ensure centre complies with all aspects of current Health, Safety & Security regulations
  • Manage reception service suppliers to the business centre and tender/renew contracts where necessary (stationary, car valeting, taxi services)
  • Provide facilities management for the business centre
  • Ensure the centre complies with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration
  • To promote the business centre and UBCUK locally.

Application Information

Please send CV and covering letter to careers@ubcuk.com

More information can be found on the UBC website 

You can download a full job description here


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