Business Centre Manager

  • Business Centre Manager

    • Company Managed Serviced Offices
    • LocationTrowbridge, Wiltshire
    • Job TypeFull-Time

Job Description

Managed Serviced Offices Ltd, operates ten high quality Business Centres throughout England and we now require a Business Centre Manager for our prestigious stand alone site near Trowbridge, Wiltshire.     

The centre covers three floors and we provide serviced offices and meeting rooms to a range of SMEs and multi-national corporate clients.   

This is a full time role, operating in normal office hours, Monday – Friday. The Business Centre Manager has full autonomy for all aspects of the site, including, sales viewings, billing,  operational standards, facilities management, Health & Safety and profit whilst providing an outstanding customer service along with a small experienced team Full induction, training and support will be provided.

Past serviced office or hospitality experience is beneficial, but not essential This role will suite a person with a positive can do attitude and a keen willingness to drive the business forward in this thriving community.  


Office Management & Customer Service

  • Ensuring any client questions/problems are dealt with quickly and effectively
  • Promoting a friendly and professional relationship with clients and prospects
  • Managing process of renewing Clients’ agreements
  • Managing own workload and delegating administrative/secretarial duties where appropriate
  • Managing the billing process and overall responsibility for all invoices and credit notes
  • Overall responsibility for credit control and ensuring monies owed to MSO are collected on time
  • Responsible for petty cash transactions and housekeeping
  • Management of Centre’s IT, telephone and internet systems
  • Liaising with landlord as required
  • Implementing Purchase Order system and approving supplier invoices

Sales and Marketing  

“Achieving sales targets and providing weekly pipelines and forecasts”

  • Liaising with local commercial property agents and web brokers to keep a strong pipeline of enquiries
  • Ensuring agreed processes and timescales are observed for following up leads and enquiries, and that databases are kept up to date
  • Carrying out tours of our facilities to prospective clients and following up with appropriate correspondence
  • Conduct regular competitor checks including site comparison visits
  • Attending networking events as required to raise awareness of MSO Workspace services
  • Promoting MSO Workspace via advertisements and articles to be agreed with the ROM
  • Promoting our services among external clients including neighbouring businesses, shops etc
  • Ensuring any promotional or marketing materials follow our brand guidelines and are in keeping with website and current branding
  • Maintaining regular mail shots to banks, commercial agents and new businesses Staff

Management & HR  

“Responsible for managing a small team”

  • Accountable for the recruitment and training of all new staff
  • Delegating administration and other tasks to ensure the smooth running of the Centre
  • Responsible for identifying training needs and carrying out ongoing training
  • Carrying out performance reviews and implementing the Company disciplinary policy if required

Health & Safety  

“Maintaining a safe and healthful workplace for MSO Workspace staff and clients”

  • Ensuring risk assessments are kept up to date
  • Ensuring first aid box is adequately stocked
  • Ensuring fire alarms and equipment are tested according to law and overseeing evacuations
  • Ensuring clients comply with the fire and health and safety regulations and keeping their client file up to date in this respect
  • Liaising with clients on health and safety procedures
  • Organising regular electrical servicing
  • Ensuring all washroom facilities are clean and properly maintained
  • Liaising with cleaners to ensure standards are maintained
  • Responsibility for ensuring all facilities are maintained and kept in a good state of repair

Personal Profile

  • Possess knowledge of Human Resource policies and procedures.
  • Possess good decision making and problem solving skills and be capable of applying own judgement.
  • Possess excellent organisational skills and an ability to manage and prioritise a busy workload within required deadlines.
  • Possess an approachable manner, with excellent written, verbal communication and interpersonal skills.
  • Demonstrate adaptability to change
  • Well presented with a professional approach to the business
  • Can do approach
  • Positive attitude         

Application Information

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