Flexible Learning Academy 2011

Flexible Learning Academy 2011

In response to our members The BCA is rolling out two important training events at various UK locations this spring and summer under the aegis of its ‘Academy of Flexible Learning’.

Challenging current thinking and offering opportunities to create new business, 'Developing High Performance Managers' will provide participants with the keys to refreshing knowledge, refining their management skills and developing new ideas, all within an intensive one-day course. No less intensive, but perhaps with more emphasis on fun, is 'Creating inspirational customer experiences', within which role-play will play an important part in helping customer-facing staff, at various career levels, to strengthen their service and communicative skills.

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